Last updated: October 2026
We want you to love what you order. If something is not right, please contact us and we will help.
Ready-made products
- Contact us within 7 days of receiving your order if the item is wrong, damaged or defective.
- Send us clear photos of the product and the parcel, along with your order number.
- Items must be unworn, unwashed and have their original tags to qualify for an exchange.
Custom and made-to-order products
Because custom jerseys and team wear are made specially for you (with your name, number, artwork or sizing), they cannot be returned or refunded for change of mind or wrong size ordered. If your custom item arrives with a printing or stitching fault, or does not match the design you approved, tell us within 7 days and we will repair, remake or replace it.
How refunds work
Once we approve a return or fault claim, we will either send a replacement or refund you. Refunds are made to the same account you paid from (for bank transfers) or by another method we agree with you. Delivery charges are not refunded unless the error was ours.
How to start a return
Message us on WhatsApp or email with your order number and photos. Please do not send items back before we confirm.
Contact us
ToxicoTribe, Office G5, Ground Floor, Gulmohar Trade Centre, 8-F, Block F, Main Market, Gulberg II, Lahore, Punjab 54660, Pakistan
Email: toxicotribe@gmail.com
Phone / WhatsApp: 03288186601